Troubleshooting

Common issues, fixes, and compatibility notes

Common Issues & Solutions

Images not loading on live site

Check that image URLs are absolute (start with https://). GHL media URLs must be public. Re-upload images to GHL media library if needed.

Forms not submitting to GHL

Verify form action URL matches your GHL webhook. Check that all required fields have 'name' attributes. Test webhook in GHL settings.

Colors not matching client's brand

Update PRIMARY_COLOR and SECONDARY_COLOR variables with correct hex codes. Clear browser cache and hard refresh (Ctrl+Shift+R).

Mobile layout looks broken

Check viewport meta tag is present. Ensure no fixed widths in CSS. Test on actual mobile device, not just browser dev tools.

Video background not playing

Verify USE_VIDEO is set to true. Check video URL is valid and accessible. Use MP4 format for best compatibility. Add autoplay, muted, loop attributes.

Phone number click-to-call not working

Ensure phone number uses tel: protocol (tel:+15125550123). Remove spaces and special characters except + and -.

Site loads slowly

Compress images before uploading. Use WebP format. Check video file size (should be under 10MB). Enable GHL caching.

Text is hard to read

Check color contrast ratio (use WebAIM contrast checker). Adjust text color or background overlay opacity. Use darker overlay for light text.

GoHighLevel Compatibility Notes

✅ Fully Compatible Features:

  • Custom HTML pages
  • Form submissions to CRM
  • Media library integration
  • Custom domains
  • Mobile responsive design
  • Analytics tracking

⚠️ Known Limitations:

  • GHL may strip some JavaScript - use inline scripts when possible
  • External CSS files sometimes don't load - use inline styles or CDN
  • Video backgrounds may not autoplay on iOS Safari (mobile restriction)
  • Some animations may be slower in GHL editor preview vs. live site
Browser Requirements

✅ Fully Supported:

  • Chrome 90+
  • Firefox 88+
  • Safari 14+
  • Edge 90+
  • Mobile Safari (iOS 14+)
  • Chrome Mobile (Android)

⚠️ Limited Support:

  • Internet Explorer (not supported)
  • Older Android browsers (pre-2020)
  • Opera Mini (basic features only)

Testing Tip: Always test on real mobile devices before going live. Browser dev tools don't perfectly simulate mobile behavior, especially for video backgrounds and touch interactions.

Need Immediate Help?

Contact Support:

Email:[email protected]
Phone:(225) 335-2558
Hours:Monday-Friday, 9am-5pm CST

Before contacting support, have ready:

  • Client name and website URL
  • Screenshot of the issue
  • Browser and device information
  • Steps to reproduce the problem